Frequently Asked Questions

Shipping

How much does shipping cost?

Shipping is free on all orders worldwide. No minimum order required.

How long does delivery take?

Orders are processed within 1–3 business days. Delivery to the United States typically takes 10–18 business days. International orders may vary by location.

Will I receive a tracking number?

Yes. Once your order ships, you will receive a tracking number via email. You can use it to track your package at any time.

Do you ship internationally?

Yes — we offer free worldwide shipping on all orders.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your order, contact us within 30 days of receiving your item and we will make it right.

My item arrived damaged. What should I do?

Please contact us at hello@gearelo.com with a photo of the damaged item and your order number. We will send a replacement or issue a full refund promptly.

How long does a refund take?

Once approved, refunds are processed within 10 business days to your original payment method.

Orders & Products

Can I cancel or change my order?

Orders can be cancelled or modified within 24 hours of placing them. Contact us as soon as possible at hello@gearelo.com.

Are your products compatible with US standards?

Yes. All products in our store are selected for the US market and are compatible with standard US specifications.

Do you sell workshop tools, kitchen gadgets and smart home products?

Yes — Gearelo carries a wide range of workshop tools, drill bits, screwdriver sets, kitchen gadgets, home organization products, smart home accessories, garden decor and novelty gifts.

Contact Us

Can't find the answer you're looking for? We're happy to help.

📧 Email: hello@gearelo.com
⏱ Response time: within 24 hours, Monday–Friday

Please include your order number in your message if your question is about an existing order.